Dunkin' Donuts

Reviews about Dunkin' Donuts

• 4 / 5

  By Molly H
  Service varies from very good to terrible.
  January 03, 2017
• 4 / 5

  By Jason Presley
  Well located for anyone on the 385 needing a coffee or donut fix.
  September 03, 2016
• 5 / 5

  By Janelle Holmes
  I am giving 5 stars purely for customer service purposes. Lexie (not sure of spelling) has exceptional customer service skills! When you order through the drive through she is often the person to greet you over the speaker box and she does so with such a friendly and polite attitude; she sees to it that the customer's experience is a pleasant one.
  
  Unfortunately, I had a bad experience with the item that I ordered today. I ordered a breakfast southwest steak burrito which is ordinarily warm, crisp and delicious but the last two times I ordered one it had been cold (including today). I called the store and Lexie answered. She turned a negative situation into a positive with her obvious, genuine care and compassion for the customer's experience, as well as her concern for the store operating properly. She offered to make things right as quickly as possible. She also had a level head about her to realize that something may not be working properly (an oven in which the warm breakfast sandwiches are cooked) and put a plan in motion to make sure it was going to be fixed, to ensure that future customers did not experience an inconvenience like I had.
  
  I would recommend this location to anyone who asked, in large part because of the thoughtfulness and consideration of Lexie!
  August 31, 2016